Testimonials


Nurdin, you did a fantastic job!!
I just received the watch. Thank you very much for your help. I hope that my husband will like it. Nurdin, you were very helpful when I was panicking that I wouldn't receive the watch in time for New Years. You were able to provide alternative watches as the one I chose was out of stock. You were kind enough to give me a good discount and to get it here very quickly. I am very impressed with the process and your customer service. You were more than accommodating and I really appreciate the constant communication and efforts to get it here as quickly as you did. Thank you once again Nurdin, you did a fantastic job!!
Date published: 12/30/2014
10 / 10 stars

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Frequently ask questions

1. How fast will Brand Watches ship my order?

We have most watches in stock, however sometimes we need to bring in new stock to satisfy orders. In that case our website will indicate the number of days within which we ship. Most shipments are sent out the next day or within 5 days, based on the watch. Please do not hesitate to call us :1-800-465-9542


2. What does "Water resistant to 10 Bar (ATM)" mean?

This watch is designed to withstand accidental splashing, exposure to rain, showering, swimming in a pool, etc.


3.  What does "Water resistant to 20 Bar (ATM)" mean?

 This watch is designed to withstand accidental splashing, exposure to rain, showering, swimming in a pool, and recreational SCUBA diving.


4. Is it safe to wear my watch in a Sauna, Jacuzzi or hot tub?

The various components used in the manufacture and assembly of your watch expand at various rates. The rapid change in temperature when entering a Jacuzzi or hot tub could result in a loss of the sealing capabilities of gaskets, which may allow moisture to enter. In addition, heat from these sources can cause deformation of certain materials leading to mechanical failures. For these reasons, you should remove your watch before entering a sauna, hot tub or Jacuzzi.


5. Why does my watch get foggy if it is water-resistant?

The clouding of the crystal is caused by the following two factors: The temporary clouding of the crystal is due to a sudden change in temperature inside the watch, such as going from a warm environment to a cold environment or vice versa. If it disappears after a short time, it causes no deterioration to the performance of the watch and is not indicative of a problem with water resistance.


6. How can I extend the life of the rubber watch strap?

Periodic cleaning of the rubber strap is recommended. Using an old soft toothbrush and a mild dish detergent and water, thoroughly cleanse   the inside and outside of the strap. Completely rinse off any soap residue and then thoroughly dry the strap. If you expose your strap to salt water, be sure to rinse it with clear water as soon as possible. Some people even use a rubber protectant to keep the strap soft. The softer and dryer the strap is kept, the longer it will last.


7. How do I Order a watch?


Simply search for the watch you would like to purchase, either by the brand, or by gender or by price.
 
View the products we offer and then add that to the bag. A new screen will appear with the contents of your shopping cart. From here you can continue to shop or you can proceed to the checkout screen.
 
On the checkout screen type in your email address and click on one of the options on whether to create an account or proceed without creating an account. We recomend that you create an account, this will speed up the process on any future orders.
 
Follow the instructions on the screen by creating a password and typing in your billing and shipping address. To finalize your order and choose your method of payment, click next and type in the required information.
 
Submit your order and you are finished! If at any time you need assistance please do not hesitate to contact Brand watches at 1-800-465-9542.
 
Thank you for shopping at Brand Watches - your source of guaranteed brand watches.
 
Happy shopping!


8. What is Eco-Drive?


Citizen Eco-Drive watches use the simplest, yet most technically advanced power generating and storage system in the Watch Manufacturing Industry. A Solar conversion panel and energy cell are the power provider for these Quartz Watches.
 
Eco-Drive's ability to use light from any source to generate electrical power means that the supply is limitless and free.
 
The absence of any added complex power generating machinery that would require additional upkeep is another big advantage.


9. How is energy stored in my Eco-Drive?


A special Eco-Drive energy storage cell is used to store the electricity from the converted light energy. The high quality of the cell precludes it from being affected from the regular charge/discharge cycle as with an ordinary battery.
With normal care and exposure to light, the owner can be assured of a lifetime of reliable and trouble free power. As an added benefit to the environment, the energy cell contains none of the chemicals used in ordinary watch batteries.


10. What does it mean when the second hand on my Eco-Drive watch jumps two seconds at a time?

It means that the reserve power is getting low and the energy cell needs to be fully recharged by exposing it to light for a period of time outlined in your owner's manual. This may also occur after fully recharging your watch after a complete discharge of the energy cell. If you have fully charged your watch and the second hand continues to move in two second intervals, you need to do an all reset of the watch. For simple analog models, pull the crown out to the time setting position for 30 seconds, then return the crown to the closed position next to the case, then set the time. For multi-function models, please refer to your owners manual.


11. What is a BAR or ATM of pressure?

Water resistance is measured in BAR's or ATM's when the watch is in a static (motionless) state. One BAR or ATM is equivalent to the pressure at 33 feet under water. One thing to keep in mind is that we live at 1 atmosphere of pressure. This means that when a watch is water resistant to 3 "BAR or ATM", it is water resistant to 66 feet under water, not 99 feet as many people believe.


12. Do you provide a warranty on my purchase?


Warranties are offered by the manufacturers. Here is a schedule of warranty for each manufacturer.
Accutron - 5 years
Bulova - 3 years
Citizen- 5 years
ESQ - 3 years
Guess - 10 years
Harley - 3 years
Momentum - 2 years
Movado - 2 years
Pulsar - 3 years
Rado - 2 years
Seiko - 3 years
Skagen - Life time
Swatch - 2 years
Swiss Army - 3 years
Timex - 1 year
Tissot - 2 years
TX - 2 years
 
Please do not hesitate to contact Brand Watches if you have any questions.


13.  Why do I have to have a water test?

Regular maintenance is required to preserve the water resistant quality of any timepiece. The only way to ensure the gaskets are in a condition to protect your watch against the intrusion of moisture is to put your watch under pressure equivalent to the water resistant rating of the watch. All water-resistant models should have the gaskets changed every 18 months to two years. If the watch is used in daily showering, a chlorinated pool or salt water, the gaskets should be changed on a yearly basis.


14. How can I make sure my watch remains water resistant?

Water resistance is not a permanent feature of your timepiece. The rubber gaskets utilized in sealing your watch deteriorate over time. These gaskets can experience accelerated deterioration if you expose your timepiece to salt or chlorinated water, soaps and chemicals. We recommend having the gaskets replaced in your timepiece every 18 months. If your watch is exposed to salt or chlorinated water, soaps or chemicals, we recommend you have the gaskets replaced yearly to maintain the water resistant quality of your timepiece.


15.  I need to repair an old clock. What should I do?

Please visit our repairs page and complete the repair form. We will contact you as soon as possible.


16. How often should a watch be serviced?

Like any high-precision instrument, a watch movement needs to be serviced regularly in order for it to work perfectly. Servicing depends on the model, climate and the care taken by the owner. On an average a watch should be overhauled every 5 years.


17. How much will it cost to have my watch repaired?

We are unable to quote exact repair prices without having examined the watch because actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece. However, we will be happy to give you an estimate. Please complete the repair request provided.


18. Does my watch automatically adjust for Daylight Savings Time?

As the watch does not have any method to know what time zone you are in and if that time zone observes daylight savings time, this is a manual adjustment. For those timepieces with multiple time zones, each time zone must be told daylight savings time is active or inactive.


19. Is the high-tech material scratch-resistance?

Yes, high-tech ceramics used in Rado watches is scratch-resistant. The only way they can be scratched is if a harder substance such as a diamond scratches them or they can break if they fall on a hard surface like concrete or marble.


20. Are sapphire crystals scratch-proof?

 Yes, crystals made of sapphire are scratch-proof. The only way they can be scratched is if a harder substance such as a diamond scratches them or they can break if they fall on a hard surface like concrete or marble. Everyday wear will not mark the crystal.


21. Can I add special instructions to my order?

Yes, of course! Please feel free to add your special instructions in the comment box before you check out. We will be happy to oblige.


22. Do you have other models in stock that are not shown on brandwatches.ca?

We carry a huge selection of watches. If you do not find the model, color choice or size you are looking for, please email us with your inquiry.


23. Do you ship internationally?

We are unable to accept and process International credit cards hence cannot ship outside of Canada and the US.  Our apologies for any inconveniences.


24. How do I ship to a different address?

As you Check Out you have the option of entering your billing information and separate shipping information. Our shipments are delivered during regular business hours, therefore this is a great option for those who wish to receive their package at work.


25. Do you ship to PO Boxes?

All shipments destined for PO Boxes will be shipped via Canada Post. You will receive a tracking number via email.


26. How do I exchange or refund my online purchase?

If you are unhappy with your online purchase, you have 15 days for a full refund or exchange on unworn & unsized items.  Please contact our Customer Service Representatives who can explain our return procedure and issue a Return Authorization number for your package. Please visit our Refund and Exchange Policy section for more information.


27. What if my watch requires warranty service?

If your watch requires warranty service (excluding batteries) please visit our Warranty Information section to find the contact information for your specific watch brand. Final sale/clearance items are still valid for a full warranty unless otherwise noted. If you require a copy of your receipt or have any questions please email us your request.


28. What items are considered a final sale?

Some of our brands are immediately discounted online by 20-25% and thus still fall under our regular return policy. Any item that is discounted at 30% off or more will be considered a FINAL SALE. Many of these items will be listed on our Special Offers page. Gift cards are also considered a final sale and any items purchased with our gift cards will be eligible for exchange only, provided that those items are not clearance items.


29. Do you offer price matching?

Yes – Brand Watches will price match other Canadian authorized retailers!* Please note that sites such as eBay and Amazon do not qualify for these requests. If you are looking to make a purchase, please email us your request with the link or proof of advertisement to which you have seen the competitive pricing. For purchases already made on Brandwatches.ca , we will price match the same qualifying retailers for one week (7days) after your purchase date.

*Certain brand or product restrictions may limit this offer due to manufacturer rules and regulations.


30.  Is my order insured when you ship it out?

Yes, we always insure each watch when we ship it to you. the cost of shipping and insurance is bundled for ease of reference.


31.  What is your policy on Privacy?

When you provide information to Brand Watches or Watch Warehouse, we respect your privacy. Any visit to www.brandwatches.ca or at our Watch warehouse locations is subject to this privacy policy and our terms and conditions. We only collect personally identifiable information when you provide it to us in the process of making a purchase. For example, when completing an on-line order that requires certain information such as your contact information (name, email address, mailing address, and telephone number), delivery and billing address, credit card number and expiration date. Or when you purchase a product at our store and provide your phone number, name, address, and/or email address. When you submit personally identifiable information to the company, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this privacy policy. Except as disclosed in this privacy policy, we will not provide your personally identifiable information to third parties without your consent. We may retain other companies and individuals to perform tasks on our behalf, such as email service providers, web hosting companies, and fulfillment companies (i.e. companies that aid in product distribution). From time to time, it is necessary to provide such third parties with access to personally identifiable information to help them perform their tasks. We do not authorize them to use such information for any other purpose. If you choose to participate in any promotions, questionnaires or other interactive activities during your visit to www.brandwatches.ca or Watch Warehouse, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. You consent to disclosure your personally identifiable information to such third parties by participating and submitting your personally identifiable information with respect to such events. In order for us to comply with legal requirements, any information, including personally identifiable information, may be disclosed as we deem necessary and in our sole discretion, to satisfy applicable laws, regulations, legal procedures or governmental requests.


32.  Why should my battery be changed at an authorized service center?

We recommend you take your watch to an authorized service center as the service centre when changing battery will also check to make sure your watch is sealed correctly.


33.  How long is the life of a watch battery?

A battery life varies usually from two to four years depending on the type of watch, its dimensions and the quantity of energy requested by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only.


34.  Why didn't the replacement battery in my watch last as long as the first battery?

As the watch ages, battery changes may become more frequent due to the oils in the movement drying out or dirt entering the watch through aged gaskets. This causes more friction increasing the electrical demands of the step motor.


35.  How can I get some special batteries?

Please visit our batteries section to determine whether we have your battery. if not please feel free to call us at 1-800-465-9542 and we will work hard for you.


36.  What is Water Resistance?

A product may be classified as "Water Resistant" if it is sufficiently impervious to water or moisture when it is immersed completely in water for five minutes under atmospheric pressure of 15 pounds per square inch and for at least another five minutes under an additional pressure of at least 35 pounds per square inch without the entrance of moisture.


37. Do you offer free shipping?

Yes, of course! Shipping and Insurance costs are waived for all orders above $500??